Frequently asked questions.
What areas do we service?
We are based off of Groveland, FL, our preferred service area is within 50 miles off 34715, but we will travel to wherever we are needed depending on the event.
How Do I Pay for My event?
Once we finalize the details of your event, an invoice will be emailed to you that can be paid online with a credit card.
Events over 30 days out, a 50% deposit is required to secure your reservation. The remaining balance will be due no later than 14 days before the event is scheduled.
Events less than 30 days; Full payment is due to secure your event date.
For schools, non-profits, and corporations please contact us for separate payment instructions.
cancellations/rescheduling
A cancellation request must be made in writing by email only. No refunds are issued.
If there is any need to cancel or reschedule the payment will be applied towards your next event within a 12 month period.
Are there any additional fees?
Delivery: There is a delivery charge depending on the location of the event. It begins at $25.
Setup: There is a standard setup fee for most installs; but depending on the complexity of the installation or equipment required there may be an additional charge.
Pick-Up: Pick-up fees are included with the install. There will be an additional charge for late pickups after 10pm.
What should I Know about latex balloons?
Latex balloons, also known as rubber balloons are the mot common and versatile types of balloons used for decorating. Here at Pretty Little Party, we use high quality, biodegradable balloons for your event.
Latex balloons react differently depending if they are indoor or outdoor.
Indoor: Latex balloons can last weeks indoor depending on the conditions of the event space. They will oxidize (become matte/cloudy) over time.
Outdoor: The longevity of outdoor balloon setups cannot be guaranteed for a set amount of time. The lifespan of outdoor balloons will vary greatly depending on the climate and weather conditions (sun, wind, rain and heat all play a factor). We can discuss what color combinations and work with your space to extend the longevity of the balloons.
Helium-filled balloons: Balloons can typically last 2-3 days when filled with helium, many can last much longer!